Privacy Policy
This Privacy Policy explains how Encompass Ideas (“Encompass Ideas”, “we”, “us” or “our”) collects, uses, shares, stores and protects personal data when you visit encompassideas.com (the “Website”), fill in a form on it, or contact us.
We collect only what we need to respond to you and to run the Website. We do not sell personal data.
For privacy requests, grievances and your rights as a Data Principal, email admin@encompassideas.com. For business enquiries, email sales@encompassideas.com.
1. Who we are
Encompass Ideas is a growth consultancy for D2C and consumer brands. Our address is Encompass Ideas, 91 Springboard Lotus, Marol MIDC, Andheri (E), Mumbai 400093, Maharashtra, India.
For the personal data described in this Policy, we are the Data Fiduciary under the Digital Personal Data Protection Act, 2023 (“DPDP Act”) and the Digital Personal Data Protection Rules, 2025 (“DPDP Rules”): we decide why and how it is processed.
This Policy covers the Website only. Our Kairos platform has its own privacy policy at kairos.encompassideas.com/legal/privacy, and client engagements are also governed by the agreement we sign with your organisation.
2. Personal data we collect
Depending on how you use the Website, we collect:
- Growth Audit and Contact forms — your name, work email, phone number, and optionally your company and website, plus the service you are interested in, your business stage and your message.
- Cred Deck request — your name, work email and company, and optionally your website and job title.
- Form metadata — a random submission ID (so a retried submission is not recorded twice), the page you submitted from, the time, and your browser’s user-agent string.
- Security data — your IP address and browser user-agent, used to rate-limit form submissions and, through Google reCAPTCHA Enterprise, to tell people from automated abuse.
- Analytics and advertising data — only if you accept cookies: pages viewed, how you arrived, device and browser type, approximate location derived from your IP address, and interactions such as form submissions. See Section 7.
- Communications — the content of emails, phone calls, WhatsApp messages or meeting bookings you start with us, and our replies.
Please do not include sensitive information (such as health or financial account details) in form messages. We do not knowingly collect it through the Website.
3. Why we use your data and on what basis
We use personal data for these specific purposes:
- Responding to your enquiry — reviewing your request, contacting you about it, scheduling a call, and sending the Cred Deck or a confirmation email. You provide this data voluntarily for this purpose (a legitimate use under Section 7(a) of the DPDP Act).
- Protecting the Website — preventing spam, fraud and abuse of our forms through rate limiting and reCAPTCHA Enterprise.
- Analytics and advertising measurement — understanding how the Website is used and measuring our campaigns, only with your consent through the cookie banner.
- Marketing emails — only if you separately opt in. We do not add you to newsletters just because you submitted a form, and every marketing email includes a way to unsubscribe.
- Legal and compliance — meeting legal obligations, enforcing our terms, and establishing, exercising or defending legal claims.
We do not use your data for any purpose that is incompatible with the ones above without telling you and, where required, asking for your consent.
5. International transfers
Some of our service providers (including Google, Microsoft and Calendly) may process personal data outside India. Where data is transferred outside India, we do so in line with the DPDP Act, including any restrictions notified by the Central Government, and rely on contractual and technical safeguards appropriate to the transfer.
6. How long we keep data
- Enquiries and Cred Deck requests — for as long as needed to respond and follow up, and to keep ordinary business records of the relationship. When no longer needed, we delete or anonymise them.
- Security data — your IP address is used for rate limiting in temporary memory only and is not saved with your enquiry. Our hosting provider keeps standard request logs for a limited period for security and diagnostics.
- Analytics data — according to the retention settings configured in our analytics tools.
- Your cookie choice — stored in your browser for 12 months, after which we ask again.
- Legal holds — longer where the law requires it or to establish, exercise or defend legal claims.
8. Security
We use reasonable technical and organisational safeguards, consistent with the DPDP Rules, to protect personal data against unauthorised access, loss, misuse or disclosure. These include encryption in transit (HTTPS), access controls based on least privilege, secured cloud infrastructure, keeping secrets out of the browser, and logging that excludes form contents and security tokens.
No method of transmission or storage is completely secure. If a personal data breach affects you, we will notify you and the Data Protection Board of India as required by the DPDP Rules.
9. Your rights
Subject to the conditions in the DPDP Act and other applicable law, you have the right to:
- Access — a summary of the personal data we process about you and how we process it.
- Correction and completion — fix inaccurate or incomplete data.
- Erasure — have data deleted when it is no longer needed for its purpose, or when you withdraw consent and we have no other lawful basis to keep it.
- Withdraw consent — at any time, as easily as you gave it (for cookies, use “Cookie settings”). Withdrawal does not affect processing already carried out.
- Nomination — nominate someone to exercise your rights if you die or become incapacitated.
- Grievance redressal — raise a concern about how we handle your data (see Section 11).
10. How to exercise your rights
Email admin@encompassideas.com, or write to the Grievance Officer at the postal address in Section 11. Tell us which right you want to exercise and include enough detail for us to find your data (for example, the email address you used on our forms). We may ask for information to confirm your identity, and will use it only for that purpose.
This Policy is our communication link under Rule 3 of the DPDP Rules: https://encompassideas.com/privacy-policy.
11. Grievance Officer
You can contact our Grievance Officer about this Policy or our handling of your personal data:
- Name: Sukanya Chatterjee
- Designation: Grievance Officer, Encompass Ideas
- Email: admin@encompassideas.com
- Postal address: Encompass Ideas, 91 Springboard Lotus, Marol MIDC, Andheri (E), Mumbai 400093, Maharashtra, India
- Hours: Monday–Friday, 10:00–18:00 IST (excluding public holidays)
- Acknowledgement: within 48 hours of receipt where practicable
- Resolution: within a reasonable period not exceeding 90 days
If you are not satisfied with our response, or we do not respond within that period, you may complain to the Data Protection Board of India through the official channels it publishes.
12. Children
The Website is meant for businesses and working professionals. We do not knowingly collect personal data from anyone under 18. If you believe a child has sent us personal data, contact admin@encompassideas.com and we will delete it.
13. Automated decisions
reCAPTCHA Enterprise gives each form submission an automated risk score, and a submission that looks automated may be blocked. If you think you were blocked by mistake, email sales@encompassideas.com and a person will help. We do not otherwise make decisions about you based solely on automated processing.
14. Third-party websites
The Website links to other sites, such as social networks, booking tools and client websites. We are not responsible for their privacy practices; please read their policies before sharing personal data with them.
15. Language
This Policy is provided in English. If you need it in another language listed in the Eighth Schedule to the Constitution of India, email admin@encompassideas.com and we will arrange a version where reasonably practicable.
16. Changes to this Policy
We may update this Policy from time to time. We will change the “Last updated” date above and, for material changes, give a prominent notice on the Website.
17. Contact us
- Privacy, your rights and grievances: admin@encompassideas.com (Grievance Officer: Sukanya Chatterjee)
- Business enquiries: sales@encompassideas.com
- Post: Encompass Ideas, 91 Springboard Lotus, Marol MIDC, Andheri (E), Mumbai 400093, Maharashtra, India